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Clinical Team Lead - Medical Assistant - HRMC Trauma Clinic, Full Time

Company: Health First
Location: Melbourne
Posted on: March 15, 2019

Job Description:

Description: POSITION SUMMARY\:In alignment with Health First commitments of Quality / No Harm, Customer Experience, and Stewardship,--HFMG Clinical Team--Lead ---CMA--by overseeing the medical care given to patients while implementing high standards of care consistent with clinic office and medical policies and procedures--while delivering clinical care of patients under the direction of the providers at Health First Medical Group (HFMG) offices.TEAM LEAD ACCOUNTABILITIES\:--------------Serve as the first level for problem resolution (internal and external customers) in the absence of supervisor/manager.------------------Assigns daily or shift task assignments to clinical staff.------------------Ensure new hire clinical associates receive a comprehensive orientation and training to job duties, customer service standards and general performance expectations.------------------Ensure 90-day/annual clinical competency assessments are conducted and individual development plans are documented as appropriate.------------------Coaches clinical staff and providers in adoption of customer service techniques of ---managing up---, explaining delays and use of the Health First service scripting in internal and external interactions.------------------Participates in quality and safety meetings, ensuring instruction back to the clinic staff.------------------Responsible for performing routine site safety audits.PATIENT CARE SPECIALIST------------------Perform clinical intake by taking medical histories and vital signs, recording weight/height and verification of patient---s current prescriptions.------------------Prepare patients for examination and explain treatment procedures to patients.------------------------Prepare and perform point of care testing and/or specimen collection as directed by provider.------------------Prepare and administer medications.----The documents validation of medication safety rights.----Validates with ordering provider, any medication orders that are controlled high risk, or when there are questions on the medications ordered prior to administering------------------Enters orders into computer/electronic medical record for provider signature.------------------Track and communicate to patients, the results of labs and diagnostic studies as directed by the provider.------------------Apply proper infection prevention techniques to all self-care and patient procedures.------------------Clean exam rooms and equipment and ensure that supply inventories are maintained at par levels.------------------Provide customer follow up and education to ensure customer---s participation in their care showing respect for their needs.--------------------As part of Health First Medical Group---s commitment to cross training efforts, may provide coverage for front desk operations including patient registration; payment collections; patient checkout and future appointment scheduling.Qualification: Minimum Qualifications\: ----------------Education\:--High School diploma or GED equivalent.---- ----------------Certification\:--One of the following is a minimum requirement upon hire\: Certified Clinical Medical Assistant (CCMA) through National Healthcareer Association (NHA) ---https\://www.nhanow.com/ Certified Medical Assistant (CMA) through the American Association of Medical Assistants (AAMA) ---http\://www.aama-ntl.org/-- Medical Assistant (RMA) certification through American Medical Technologists (AMT) ---https\://www.americanmedtech.org/-- Medical Assistant (NCMA) certification through National Center for Competency Testing (NCCT) certification ---https\://www.ncctinc.com/-- ----------------Certification\:-- Basic Life Support (BLS) through American Heart Association upon hire ----------------Work Experience\: Two (2) years or more experience in a medical office environment ----------------Specific Knowledge/Skills\:--Medical terminology, keyboarding skills. ----------------Specific Knowledge/Skills\:--Strong customer service skills including knowledge of service recovery techniques ----------------Other Qualifications\:--Demonstration of leadership and organizational skills

Keywords: Health First, Melbourne , Clinical Team Lead - Medical Assistant - HRMC Trauma Clinic, Full Time, Healthcare , Melbourne, Florida

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