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Renewal Operation Program Manager

Company: Nuance Communications UK Ltd
Location: Melbourne
Posted on: October 7, 2019

Job Description:

Renewal Operation Program Manager ================================= Apply Job ID 1-42605 Date posted 09/26/2019 Location Melbourne, Florida Company Overview: Nuance Communications, Inc. is the pioneer and leader in conversational AI innovations that bring intelligence to everyday work and life. The company delivers solutions that understand, analyze and respond to human language, amplifying human intelligence. With decades of domain and artificial intelligence expertise, Nuance works with thousands of organizations in healthcare, telecommunications, automotive, financial services, retail, and more to create stronger relationships and better experiences for their customers. Join our Healthcare team...caring for clinicians the way they care for patients. Beyond words. We create technology that lets clinicians capture and document care quickly and easily so they can focus their attention on their patients. Job Summary: Summary: Primarily responsible for assisting the Renewal Operations Manager with assignment, coordination, and validation of daily transactional tasks as well as managing assigned projects, which will include process/system improvements and documentation, data gathering, and complex research. Responsibilities: Assist Renewal Operations Manager with: o Assigning all daily tasks and tracking those tasks to completion o Support the renewals team with process/systems questions and escalations o Support internal and external customer questions and requests o Quote creation and distribution o Creation of management level reporting Maintain compliance with Sarbanes-Oxley (SOX) for all transactions, following business process and approval guidelines Research and assist the renewals team with recovering eligible terminated/cancelled service contracts Provide training support Manage all projects assigned by the Renewal Operations Manager, which will typically include: o Design and implement process/systems improvements o Data gathering o Complex transactional research * Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for securing. Qualifications Number of Years of Work Experience: 5+ years' minimum experience in a customer facing role Required Skills: Strong written and oral communication skills with the ability to effectively interact with a variety of business, technical and management personnel Intermediate spreadsheet skills (Microsoft Excel) Must have the ability to read and comprehend legal contracts Strong problem solving capability, highly motivated attitude and effective time management skills Must have the ability to manage priorities and adapt to a fast-paced, ever-changing environment Must have the ability to apply common sense understanding to effectively carry out instructions furnished in written, oral or diagram form Ability to be flexible with position duties and scope of work and able to work independently Preferred Skills: Prior service contract renewal sales and negotiating experience Prior understanding of ERP systems with Oracle E-Business Suite applications Excellent quantitative and spreadsheet skills (Microsoft Excel) Microsoft Word Education: Associates Degree and/or equivalent work experience Additional Information: Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success. Nuance Communication Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call ************ Human Resources Department and let us know the nature of your request and your contact information. Options Apply for this job onlineApplyShareRefer this job to a friendReferSorry the Share function is not working properly at this moment. Please refresh the page and try again later.Share on your newsfeedApply

Keywords: Nuance Communications UK Ltd, Melbourne , Renewal Operation Program Manager, Executive , Melbourne, Florida

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