Onsite General Manager (WPCO2025)

Company: RealManage
Location: Winter Park
Posted on: May 8, 2025

Job Description:

Job DetailsJob Location: The VIllage - winter park, COPosition Type: Full TimeSalary Range: $120000.00 - $150000.00 Salary/yearJob Category: HMRONSDescriptionCompany Overview:Hammersmith is a division of RealManage. RealManage is a national Inc. 5000 firm that delivers a wide range of services to homeowners' associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage also serves nationally recognized developer/builder clients.As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage also competes in the broader Property Technology space. The company is a tech-enabled, high-growth firm with 1500+ team members that operates in 32 states, serving 2500 community associations and over 500,000 homeowners. The company has experienced strong growth, both organically and via the acquisition of competitors. The RealManage mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry-leading innovations apart from our competition.RealManage / Hammersmith is a values-based company with the following values as our guiding principles:

• Integrity:we always do the right thing.
• Respect:for our customers, team members, and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness:more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships:we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage / Hammersmith, we are always getting better.RealManage has earned the prestigious Certified recognition from Great Place to Work, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.The General Manager (GM) serves as the Chief Operating Officer of the Home Owners Association. This position has ultimate responsibility for the day to day operations, including all activities and relationships between the Association, Board of Directors, members, guests, employees, community, government and industry.We are currently seeking a General Manager with outstanding leadership and communication skills, a passion for delivering outstanding guest and member services, strong business acumen, excellent planning, and organizational skills. The General Manager must cultivate and maintain many important relationships for the association including working related governing entities and provide service deliverables while managing effective and fiscally sound operations.
  • Conduct daily and frequent site inspections to ensure the highest possible standards of safety, courtesy, cleanliness and efficiency are met
  • Maintain a high visible presence within the community and among the team to provide exceptional customer service by promptly addressing all members' inquires, concerns, and feedback
  • Public charisma and ability to develop positive relationships
  • Responsible for compliance with all of the community's policies/procedures as defined by the Board of Directors
  • Plans, develops and approves operational policies, procedures, methods and regulations related to general operating procedures
  • Directs the work of all department managers
  • Primary driver in the development of the annual operating, cash, and capital budgets. Develops periodic checkpoints to assess compliance of the published budget.
  • Responsible for the timely preparation of monthly financial reports to the Board of Directors
  • Coordinates the development of long-range and annual business plans aligned with association by-laws and policies
  • Oversees the impact and effect of association policies/programs/processes. Recommends changes as needed
  • Monitors quality of association products and services to ensure maximum member and guest satisfaction
  • Secures and protects all the association assets
  • Establishes and maintains on-going dialogue with members to elicit input on Association direction and improvements
  • Coordinates with Board of Directors on the development and implementation of all strategic plans
    
    SECONDARY DUTIES/RESPONSIBILITIES:
    
  • Plans, develops and approves specific operational programs, procedures, methods, rules and regulations in concert with general policies
  • Evaluates committee activities that report to the General Manager
  • Ensures compliance with purchasing policies and procedures
  • Provide counsel to the Management staff to ensure all employees are properly trained, supervised, scheduled and are knowledgeable of their responsibilities
  • Develops, maintains, and disseminates a basic management philosophy to guide all association personnel towards optimal operating results
  • Supports internal controls
  • Other duties as directedQualifications
    
    • Minimum of two (2) years Homeowner Association (HOA) Management experience required - onsite preferred
    • Developer relationships preferred
    • Bachelor's degree preferred. Associates degree or relevant experience required
    • Previous onsite management experience required
    • CMCA certification required
      • AMS and PCAM certifications are a plus
      • Strong interpersonal, supervisory and customer service skills are required.
      • Able to set priorities, plan, organize, and delegate effectively.
      • Strong written and verbal communication skills. Must have command of the English language both written and verbal.
      • Excellent phone etiquette.
      • Ability to work effectively under time constraints and deadlines.
      • Ability to read, understand, and explain financial statements including balance sheets, income statements and general ledger.Pay and Benefits:$120,000 to $150,000, depending on education and experience.Benefits include:
        • • Medical Insurance
          • Dental Insurance
          • Vision Insurance
          • Life and Disability Insurance
          • HSA (Required High Deductible Medical Plan to be eligible)
          • FSA
          • Education Reimbursement
          • 401K matching
          • Employee Assistance Program (EAP)
          • 11 paid Holidays
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Keywords: RealManage, Melbourne , Onsite General Manager (WPCO2025), Executive , Winter Park, Florida