Guest Services Manager (Melbourne)

Company: Pax Properties
Location: Melbourne
Posted on: March 17, 2023

Job Description:

Does the following sound like you?:

• Friendly/great with people
• Enjoy introducing people to awesome things
• Able to resolve issues or concerns in a professional manner
• A natural leader that cares about those on their team
• Looking for an opportunity to grow with a young company -Well you're in the right place! Pax Properties is looking for a Guest Services Manager to join the team at their Melbourne All Suites hotel in Melbourne, FL.As our Guest Services Manager it's your job to make sure that our guests take advantage of our amenities and that they have everything they need. Not all guests are as forthcoming about their needs or curiosities, you will be their go-to source of information related to the property and surrounding areas. This is not a position you normally find in smaller hotels, but at Pax, we believe that such luxuries should be available to people on any budget.If hired, you will also be expected to oversee, support, and guide all departments involved in guest amenities. Your team will consist of different departments; all with the unifying goal of working together to provide the best possible experience for our guests. - -Responsibilities: -
  • Oversee Guest Services operations including, but not limited, to Breakfast, Front Desk, and Housekeeping, Night Management
  • Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
  • Prepares work schedules to be posted on Thursdays in accordance with forecasted occupancy
  • Generates through proper supervision of assigned departments projected revenue levels as well as guest satisfaction
  • Participates in the development of short term and long term financial and operational plans for the hotel
  • Monitor the appearance, standards and performance of the Guest Services Team with an emphasis on training and teamwork
  • Ensure team members have an up-to-date knowledge of all room categories and amenities
  • Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
  • Ensure staffing levels cover business demands
  • Conducts monthly departmental training meetings in conjunction with Pax Properties training requirements
  • Meets assigned departmental budgets and monitors financial statements
  • Ensures proper handling of guest complaints
  • Ensure communication meetings are conducted and post-meeting minutes generated
  • Recruit, manage, train and develop the Breakfast, Front Desk, and Housekeeping areas
  • Contribute to succession planning within the hotel and company
  • Responsible to ensure that Pax Hotel standards and Brand Standards are met in all public areas and guest rooms
  • Ensures security for hotel's assets
  • Enters all invoices once they are coded into hotel checkbook according to accounting practices
  • Responsible for ordering supplies for all areas
  • Conducts inventory for Front desk and Housekeeping
  • Handles disciplinary action and counseling sessions as necessary
  • Ensure the department adhere to Pax policies and procedures
  • Handles Tax exempts, CLC and account receivable
  • Attends the daily Executive Meeting Huddle or stand up with General Manager
  • Will cover shifts at the front desk or in housekeeping when necessary
  • Will be required to work MOD shifts as scheduled -Keep in mind, you will be working with department heads and collaborate projects and assignments together. You will be given as much autonomy as you need to see that goals are met, but will also have the support of the property's best and brightest. -Requirements:
    • Must be able to work mornings, nights, and weekends
    • When department manager is unavailable will need to step in and work in that department in their absence
    • Senior leadership experience in Front Office/Housekeeping is preferred
    • Strong leadership skills to manage and motivate the team
    • Excellent organizational and planning skills
    • Excellent communication skills (spoken and written)
    • Ability to work under pressure -If you cover these requirements, we want to hear from you! Maybe you're just the person we're looking for! Please make sure to apply and let us get to know you. Make sure to consider the following expectations -you -can have for the position/company: -
      • Compensation: $40k - $45k/year
      • Dental, Health, and Vision Insurance
      • Collaborative -bonuses at every level. -Succeed By Helping Others Succeed.
      • Plenty of advancement opportunities available with Pax -- -Glass ceiling? Not here!
      • You'll work with a cohesive group and helpful managers -*Keep in mind, Background Checks and Drug Testing will be conducted on all applicants* -About Pax Properties/Pax Hotel Group..With several locations throughout Florida and Oklahoma, Pax shares one singular value: to provide extraordinary value for people of ordinary means. -Whether it's through exceptional customer service, luxuriously styled suites, or 4-star amenities on a 2-star hotel's room price, we aim to change the notion that inexpensive means "cheap". Pax wants to be the go-to hotel for travelers looking to travel on a budget without sacrificing the creature comforts they've come to love from costlier alternatives.So that covers why you would want to STAY at a Pax hotel, but why would you want to WORK here?If awards are important to you, our hotels are no strangers to winning.
        • 4 of our 5 hotels have won Trip Advisor's -Traveler's Choice Award -in 2022
        • The last three hotels we've acquired, renovated, and repositioned have won Trip Advisor's top award -every year -they've been in operation as Pax Properties hotels
        • We've won Booking.com's -Best Value -award along with county beautification awards
        • And we've most recently been awarded one of Top Workplaces -Best Places to Work -award:At Pax we believe in the importance of taking care of our employees without the existence of advancement ceilings - this is reflected in the company's benefits (that are normally found in companies twice as large) and its commitment to advancing employees within the company, in their personal lives, or both.How many companies do you know that will commit resources to work as your buying agent when looking to buy a home - only to give their commission back to you (after closing on a home) in your paycheck?Pax will! ---How many companies have ever given you a $300 year-end bonus after your third year with them - only to increase that by $100 for every subsequent year?Pax will! ---The benefits don't stop there either. You can also expect...
          - Generous individual AND team performance bonuses
          - Approachable management
          - Employee discounts at all our locations
          - Educational reimbursements...and plenty more.Our employees work hard to provide customers with stellar service, and Pax wants to show appreciation by giving back in a way that's beyond fair. We are constantly working to add to our benefits programs too and we welcome suggestions.Simply put, we want working at Pax Hotels to be about more than a paycheck if you would like it to be.Powered by JazzHR

Keywords: Pax Properties, Melbourne , Guest Services Manager (Melbourne), Executive , Melbourne, Florida