Account Manager (Ia, Il, Mo)

Company: SCRAM Systems
Location: Saint Cloud
Posted on: January 28, 2023

Job Description:

Description:REMOTE / Must reside in the territory of IA, IL,MO) OFFENDER MONITORINGPOSITION PURPOSEThe account manager is responsible for growing revenue within the existing and new customer base through continuing business and program development, and retention, providing technical support to current and new customers by positioning SCRAM Systems as the industry leader in offender monitoring with local, state and federal markets.ESSENTIAL FUNCTIONS AND BASIC DUTIES (ACCTMGR)Assist in the development, coordination and implementation of AMS customer support strategies with Regional Sales ManagerGather input from SCRAM Systems / AMS teams prior to each customer visit so that critical areas or concerns can be addressed and a follow up plan developed and clearly communicated to all partiesProvide direct creative support to SCRAM Systems / AMS partners, agencies and prospects via the development of messaging, presentation support, strategic territory planning, and overall plans to deliver and service jurisdictionsEvaluate customer's operations and identify ways to drive increased sales and operations efficiencyReview the SCRAM Systems Reporting Package with customers to reinforce the use of standard reports for improved court communications and program effectivenessListen to customer concerns; develop plans and timelines for resolution and follow-up in timely manner.Identify new ideas and / or improvements to SCRAM Systems programs by noting common issues or concerns within customer baseWork with customers in understanding current service cycles and equipment returns/replacements.Review court-testimony request process with customers to ensure initiation and purpose of the process is understood and responsibilities agreed uponAssist with the replacement of older product versions with new as technologies evolve and emerge.Participate in managing customer accounts receivables issuesParticipate in internal and customer facing conference calls and webinarsProvide conference / tradeshow support as neededOther duties as assignedRequirements:QUALIFICATIONS (ACCTMGR)EDUCATION/CERTIFICATION:Bachelor's degree preferredREQUIRED KNOWLEDGE:Knowledge of Corrections industry a plusEXPERIENCE:2-5 years of proven experience in account management and customer support or related fieldExperience within the criminal justice system is a plusSKILLS / ABILITIES:Strong verbal and written communication skills, including excellent listening skillsAbility to effectively prioritize and manage multiple prioritiesExcellent interpersonal skills with a "can do" attitudeTeam player who performs well aligning team goals to activities with a win / win attitudeProficiency with Microsoft Office Tools like Word, Excel, PowerPointOTHER CONSIDERATIONS:This position requires approximately 50% travelMust have a valid driver's license and meet acceptable driver standardsMust reside within the assigned territoryAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Keywords: SCRAM Systems, Melbourne , Account Manager (Ia, Il, Mo), Executive , Saint Cloud, Florida