BPO Insurance Licensing Director
Company: MCI Military Recruitment
Posted on: January 21, 2023
MCI is seeking an experienced BPO Insurance Licensing Director to
support Property and Casualty business process outsourcing
accounts. In this role, your primary responsibility will be working
with licensing specialists in managing the licensing and
registration of new and existing insurance professionals.
In this role, you will oversee representative terminations, exam
windows, insurance appointments and processing maintenance requests
for existing agents. The duties required include ensuring
compliance with federal and state regulatory agencies. In addition,
candidates for this role should be highly organized, display a high
degree of ownership, and possess a strong work ethic.
To be considered for this role, you must complete a full
application on our company careers page, including all screening
questions and a brief pre-employment test.
Licensing directors oversee the P&C licensing requirements and
maintenance of new and existing agents. In this role, you will be
the primary point of contact for the client, the MCI operations,
and the shared services team.
Our Licensing Directors are responsible for the following
- Work with specialists and managers to assist agents in
obtaining their insurance licenses.
- Communicate requirements with internal teams and follow up when
- Ensure fingerprint requirements are followed
- Verify applicants' forms are completed accurately
- When needed, communicate with state regulators to inquire about
state-specific requirements and/or the status of state
- Manages licensing fees and ensures waiver processes are
- Ensures the processing and completion of registered
individuals' terminations are done on time
- Assist specialists and managers in ensuring appropriate exams
are taken, and the results are recorded.
- Verifies data in various computer systems for representatives,
advisors, and employees, including change requests for addresses,
contracts, etc. up to date
- Ensure annual renewal and terminations of registration are in
- Answers securities and advisory questions from advisors,
support staff, and employees
- Manages the onboarding of registered employees
- All other duties as assigned
Qualified candidates will be willing to learn new products,
processes, and technology. In addition, candidates should be highly
organized, driven, and confident individuals that will
professionally represent the company and its customers.
Other Qualifications Include:
- Bachelor's degree is preferred; a high school diploma (or
equivalent) in combination with significant experience will be
considered in lieu of a degree. A minimum of a high school diploma
or equivalent is required.
- 8 years of securities, insurance, or other related work
- High-level knowledge and experience in the management of
large-scale licensing requirements
- Professional designation (CPCU/CIC/AAI/CISR) preferred
- Able to analyze information and determine appropriate
- Work under pressure and meet deadlines.
- Skilled in effective verbal and written communications
- Ability to be at work on a regular and predictable basis
- Effectively communicate courteously and professionally with
customers, co-workers, and various business contacts in person, via
telephone, and/or by email.
- Function as a team player
- Able to maintain high concentration and focus
- Ability to organize, prioritize, and handle multiple tasks
- Advanced attention to detail
- Ability to resolve problems and make rule-based decisions
- Skill in operating personal computers and various software
packages (i.e., Microsoft Office, Outlook, Excel, etc.)
- Must be authorized to work in their country of residence (The
United States or Canada)
- Must be willing to submit up to a LEVEL II background and/or
security investigation with a fingerprint. Job offers are
contingent on background/security investigation results
- Must be willing to submit to drug screening. Job offers are
contingent on drug screening results.
This job operates in a professional office environment. While
performing the duties of this job, the employee will be largely
sedentary and will be required to sit/stand for long periods while
using a computer and telephone headset. The employee will be
regularly required to operate a computer and other office
equipment, including a phone, copier, and printer. The employee may
occasionally be required to move about the office to accomplish
tasks; reach in any direction; raise or lower objects, move objects
from place to place, hold onto objects, and move or exert force up
to forty (40) pounds.
COMPENSATION, BENEFITS, INCENTIVES, AND REWARDS
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
We believe that hard work should pay off, so we make sure that our
compensation and total rewards are competitive. Standard starting
compensation is commensurate with experience. Regular reviews and
raises are awarded based on tenure and performance, so our
employees make more each year.
Employees earn paid time off as well as paid holidays and paid
training opportunities. Regular daily, weekly and monthly
incentives are part of the overall compensation our team members
enjoy and include monetary incentive and prizes such as computers,
tablets, phones, TV's, trips, tickets, and even cars. In addition
to our standard group benefits offering for full-time employees
following 90-days of employment, all employees are eligible to opt
for our MEC medical plan after only 30-days of employment. Benefits
options and plans vary slightly by location.
JUST A FEW OF THE BENEFITS
- Medical, Dental, and Vision Coverage Options
- Paid Time-Off
- Regular Raises
- Work-at-Home Opportunities
- Advancement Opportunity
- Fun, Engaging Work Environment
- Casual Dress Code
- Cash and Prize Contests
DIVERSITY AND EQUALITY
At MCI and its subsidiaries, we embrace differences and believe
diversity is a benefit to our employees, our company, our
customers, and our community. All aspects of employment at MCI are
based solely on a person's merit and qualifications. MCI maintains
a work environment free from discrimination, one where employees
are treated with dignity and respect. All employees share in the
responsibility for fulfilling MCI's commitment to a diverse and
equal opportunity work environment.
MCI does not discriminate against any employee or applicant on the
basis of age, ancestry, color, family or medical care leave, gender
identity or expression, genetic information, marital status,
medical condition, national origin, physical or mental disability,
political affiliation, protected veteran status, race, religion,
sex (including pregnancy), sexual orientation, or any other
characteristic protected by applicable laws, regulations, and
ordinances. MCI will consider for employment qualified applicants
with criminal histories in a manner consistent with local and
MCI will not tolerate discrimination or harassment based on any of
these characteristics. We adhere to these principles in all aspects
of employment, including recruitment, hiring, training,
compensation, promotion, benefits, social and recreational
programs, and discipline. In addition, it is the policy of MCI to
provide reasonable accommodation to qualified employees who have
protected disabilities to the extent required by applicable laws,
regulations, and ordinances where an employee works.
Consistent with the Americans with Disabilities Act (ADA) it is the
policy of MCI and affiliates to provide reasonable accommodation
when requested by a qualified applicant or employee with a
disability unless such accommodation would cause undue hardship.
The policy regarding requests for reasonable accommodation applies
to all aspects of employment. If reasonable accommodation is
needed, please contact Kate Murph, Vice President of Human
As an employer supporting critical Federal, State, Provincial, and
Commercial clients, we have taken steps to ensure that we remain
operational while taking every precaution possible to prevent the
spread of COVID-19 and keep our employees safe.
Measures include social distancing for those working on-site,
frequent deep cleaning and disinfecting of workstations and common
areas, daily contactless temperature checks for those essential
employees working on-site, travel policies limiting travel and
mandatory quarantine, reporting and quarantine processes and
policies for those exposed, and requesting masks to be worn when
on-site employees are not at their workstation.
For more information on MCI's response to COVID-19 please visit
ABOUT MCI (PARENT COMPANY)
MCI helps customers take on their CX and DX challenges differently,
creating industry-leading solutions that deliver exceptional
experiences and drive optimal performance. MCI assists companies
with business process outsourcing, staff augmentation, contact
center customer services, and IT Services needs by providing
general and specialized hosting, software, staff, and services.
In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as
Iowa's Fastest Growing Company in the State of Iowa and was named
the 452nd Fastest Growing Privately Company in the USA, making the
coveted top 500 for the first time. MCI's subsidiaries had
previously made Inc. Magazine's List of Fastest-Growing Companies
15 times respectively. MCI has fifteen business process outsourcing
service delivery facilities in Iowa, Georgia, Florida, Texas,
Massachusetts, New Hampshire, South Dakota, New Mexico, California,
Kansas, and Nova Scotia.
Driving modernization through digitalization, MCI ensures clients
do more for less. MCI is the holding company for a diverse lineup
of tech-enabled business services operating companies. MCI
organically grows, acquires, and operates companies that have a
synergistic products and services portfolios, including but not
limited to Automated Contact Center Solutions (ACCS), customer
contact management, IT Services (IT Schedule 70), and Temporary and
Administrative Professional Staffing (TAPS Schedule 736), Business
Process Management (BPM), Business Process Outsourcing (BPO),
Claims Processing, Collections, Customer Experience Provider (CXP),
Customer Service, Digital Experience Provider (DXP), Account
Receivables Management (ARM), Application Software Development,
Managed Services, and Technology Services, to mid-market, Federal &
enterprise partners. MCI now employs 10,000+ talented individuals
with 150+ diverse North American client partners across the
following MCI brands: GravisApps, Mass Markets, MCI Federal
Services (MFS), The Sydney Call Center, OnBrand24, and Valor
Intelligent Processing (VIP).
The purpose of the above job description is to provide potential
candidates with a general overview of the role. It's not an
all-inclusive list of the duties, responsibilities, skills, and
qualifications required for the job. You may be asked by your
supervisors or managers to perform other duties. You will be
evaluated in part based upon your performance of the tasks listed
in this job description.
The employer has the right to revise this job description at any
time. This job description is not a contract for employment, and
either you or the employer may terminate employment at any time,
for any reason.
Keywords: MCI Military Recruitment, Melbourne , BPO Insurance Licensing Director, Executive , Melbourne, Florida
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