Operations Manager
Company: First Watch
Location: Melbourne
Posted on: June 23, 2022
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Job Description:
Job DescriptionOperations Manager - Job DescriptionI.Job
SummaryThe Operations Manager is responsible for supporting the
mission, vision and values of First Watch Restaurants through all
that he/she does in their role every day. The Operations Manager
will work towards accomplishing stated goals and objectives to
achieve desired results while focusing on the long- term
profitability of the company and developing restaurant
staff.II.Essential Job Duties and ResponsibilitiesThe essential
functions in this job description are not all-inclusive of this
position's duties and responsibilities. Reliable and dependable
attendance is required.Provide management coverage and direct
supervision of operations in an individual restaurant.Exercise
basic shift-to-shift financial control to meet the restaurant
sales, revenue and profitability goals.Assist in meeting or
exceeding established sales, revenue and profitability goals,
SLEBITDA movement in a positive direction.Manage and assist the
General Manager in the management of, all revenues, cash, credit
and company collateral and in ensuring that all are properly
deposited and accounted for, and are secured into the company's
operating bank account.Identify and resolve sales and profit
problems at the restaurant.Provide efficient and professional
service at an appropriate level to meet or exceed customers'
expectations and respond to customer feedback, handle customer
concerns/needs and assist other team members in addressing customer
concerns/needs.Ensure the integrity and operational functionality
of all POS and security systems and equipment.Ensure that the
restaurant equipment is kept in satisfactory working order
maintaining the highest degree of usability and cleanliness.Ensure
company standards in product and restaurant
specifications.Supervise food handling procedures and operational
processes.Ensure safe working conditions as required by OSHA and
federal, state and local governing bodies.Report and arrange for
any necessary maintenance and repair work.Manage all
internal/external communications in a timely and effective
manner.Verify and complete all required paperwork on a timely
basis.Supervise, guide and train team members both front of the
house and back of the house to meet established
objectives.Communicate with hourly employees and customers and
provide positive feedback and promote a positive image of the
restaurant and good employee morale.Ability to perform the duties
and responsibilities of all positions at the restaurant and
proficient in performing such duties, in order to role model and
teach appropriate skills and behaviors in the restaurant, and
through instruction and supervision, train and develop hourly
employees.Train staff in all proper End of Day procedures,
including check out procedures.Regularly counsel and coach hourly
employees.Entrusted with decision-making authority to suspend
employees pending review of the situation by the General Manager,
and to discharge an employee immediately for instances of serious
misconduct.Evaluate hourly staff via formal performance evaluations
with the General Manager.Set goals and assignments for team
members, including recognizing good performance and coaching poor
performers.Delegate tasks to team members and ensure all required
tasks are performed and completed effectively.Lead and run a shift
effectively as the manager in charge.Execute effective use of the
Daily Shift Card and Red Book.Open and/or close an individual
restaurant ensuring all tasks and paperwork are properly
completed.Ensure maintenance of a safe and harassment free
workplace.Entrusted to take quick and responsible action in solving
problems and to use reason when dealing with and responding to
complaints by customers and/or hourly team members' disciplinary
issues.Additional Responsibilities:Assist General Manager in
forecasting and determining scheduling needs for the individual
restaurant.Prepare and post weekly work schedules, and ensure the
schedule is implemented properly.Assist in addressing issues
resulting from violations on Health or Steri-tech Inspections in a
timely and professional manner.Safeguard all company assets,
including funds, equipment, and the facility and take appropriate
action as and when necessary.Assist in completing payroll, weekly,
mid period and End of Period administration work
properly.Effectively promote First Watch outside the
restaurant.Obtain and maintain safe food handler
certifications.Through communication with the General Manager,
handle customer and staff incidents, accidents, injuries and
complaints in a timely and efficient manner.Regularly interview
applicants for employment, assist in making hiring decisions for
the restaurant, and regularly coach and train new-hire
employees.Ensure compliance with federal, local, and state laws,
company policies and procedures.Staff/Budgetary
Responsibilities:The Operations Manager will oversee a staff of up
to 40 employees. The Operations Manager will assist the General
Manager in overseeing and supervising revenue operations in excess
of one million dollars.I. QualificationsA High School
DiplomaCompletion of the Culinary and Food Expert (CAF--) training
programMinimum two years of experience in a service-oriented,
hospitality industry such as hotel, resort, restaurant, retail,
entertainment venue preferredEffective oral and written
communication skillsRegularly work 50-55 hours per weekMust hold a
valid driver's license and drive for company business as
requiredAbility to manage, lead, coach, teach and train others,
including with respect to culinary duties and host and service
dutiesKnowledge of accounting and financial management principals
with focus on budgeting and forecasting revenue goals and
objectivesHuman Resources management skills in employee relations,
recruiting and retention and employee recognitionAbility to
supervise and oversee a team of hourly employeesAbility to work
with minimal supervision and determine task prioritiesAbility to
make difficult and quick decisionsAdvanced analytical and
problem-solving skillsExcellent computer skills with emphasis on MS
operating systemsExceptional organizational skills and attention to
detailStrong communication, presentation and writing skillsAbility
to communicate effectively with all levels of management Ability to
work well under pressure in a fast paced, dynamic environment
Ability to multitask and prioritize effectivelyAbility to
effectively manage teams as well as work effectively as part of a
teamPassion for providing excellent service and qualityAdditional
Physical Requirements:Must be able to frequently stand, walk, view
computer monitors, give & receive oral communication, bend, squat,
reach above shoulder level, and discern colorMust be able to
regularly lift/carry up to 20 lbs.; occasionally lift/carry up to
40 lbs.Must be able to do repetitive simple grasping, fine
manipulation, and pushing & pulling on a frequent basisMust be able
to tolerate temporary exposure to extreme temperatures and
temperature changesManagers enjoy:A daytime schedule with no night
shifts - ever.Competitive pay and benefits including health, 401k
and paid vacationExcellent trainingOpportunities to advanceWe try
not to take ourselves too seriously, but there are a few things we
look for in our employees:Passion for fresh food and customer
satisfactionUnfailing work ethic and integrityPositive attitude and
team spirit - we know if you get our "You First" culture right,
most of the other stuff will happen naturally on its ownOpen to
applicants who do not have a high school diploma/GEDA good fit for
applicants with employment gaps or just entering or returning to
the workforce with limited experience and educationFirst Watch is
an Equal Employment Opportunity Employer- All employment decisions
are based on merit, qualifications and abilities. We do not
discriminate in our employment opportunities on the basis of race,
color, religion, sex, national origin, age, disability, marital
status, veteran status, citizenship, sexual orientation, gender
identity or expression, or any other characteristic protected by
the law.
Keywords: First Watch, Melbourne , Operations Manager, Executive , Melbourne, Florida
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