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Customer Service Manager

Company: Military Fasteners
Location: Melbourne
Posted on: May 14, 2022

Job Description:

Job Description Looking to start to a new career or changing job fields? We are seeking a Customer Service Manager to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues. Prior positions that do well are: College Student, Bank Tellers, Retail, Customer Service, Inside Sales. (NO INDUSTRY EXPERIENCE NECESSARY) The ideal candidate will possess a self-motivated work ethic and looking to gain experience in customer service, marketing, and account management. Responsibilities: Handle customer inquiries and part requests. Manage a team of customer service and sales employees. Hire, train, and develop new staff members. Provide information about the products and services Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services Qualifications: Previous experience in customer service, sales, or other related fields Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills Military Fasteners is a global company and hiring for our Melbourne, Florida office. The position is Monday through Friday, 8am - 5pm, and weekends off. We have a variety of benefits and a great work environment. We always promote from within; meaning this is a unique career path with realistic and endless opportunities both domestically and globally. The most talented individuals will always be selected for advancement and new opportunities within the organization. We will review resumes and schedule interviews in the coming days. Job Type: Full-time Communicate customer service performance objectives to customer service staff Provide great customer service to external customer Manage customer service department staff Log all customer service issues Improve customer sales and service Managing all customer service staff Develop customer service department procedures Managing the customer service staff for inbound customer Manage customer service performance metrics Manage overall customer service operations Oversee the customer service team Communicate customer service related issues Manage customer contact requests from customer feedback data with offsite customer service team Managing the customer service department Manage the customer service department Run the customer service department Improve customer service quality results Assure quality customer service to all customers Resolve customer complaints regarding sales and service Growing current customer accounts with high level of customer service Company Description Military-Fasteners serves customers in the military and aviation industries. Their dedication to the safety of their customers is unmatched. We strive to provide excellent products to our customers, providing them with quality hardware for their needs.

Keywords: Military Fasteners, Melbourne , Customer Service Manager, Executive , Melbourne, Florida

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