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Order Management Team Lead

Company: Nuance Communications
Location: Melbourne
Posted on: May 13, 2022

Job Description:

Our Order Management Lead is a critical role that includes providing leadership and instruction so others on the team can complete tasks quickly and effectively. This individual will act as a mentor by providing leadership and expertise within the department. The role includes but is not limited to processing of all orders/transactions submitted to OM. Duties include ensuring accurate, timely and efficient processing of our sales and customer orders. This role also plays a large part in driving solution-oriented decisions, collaborating closely with cross-functional departments on special projects, new functionality testing, implementing and documenting process changes, etc. The selected resource will also contribute to the company's overall order management strategy to help ensure we have a seamless and efficient order to cash process.

Job Description
Well-organized, able to juggle multiple tasks and prioritize in a fast paced and high -pressure environment. Able to work independently as well as in teams.
Strong research & analytical skills for data-driven decision making
Drive administrative error reduction by leading continuous improvement/re-education sessions
Participate in cross-functional projects that will help scale the business and streamline process
Participate as OM representative in Systems testing and regression testing and be responsible the overall direction, coordination, implementation, execution, control and completion of specific projects (from OM requirements standpoint)
Complete revenue software (RevPro) reviews/research and related order adjustments
Issue credits and rebills of invoices, reconcile oracle transactions to line up with contracts and revenue systems
Document processing procedures (SOP) and best practices to facilitate training of new team members
Train new team members
Train/Transition tasks to the shared services team
Collaborate with revenue accounting teams (TRA and GRO) on special handling/complex order scenarios
Collaborate with the various groups (sales/pro services/GDOT/warehouse) and levels of management to resolve issues
Credit Request vetting - research, review, documentation
Other duties as assigned

Required Experience
4-year degree in Business, Accounting, Finance or related industry preferred or 10 + years of prior experience required
Advanced Excel skills required (formulas, VLOOKUPs, Pivot Tables)
Analytical and critical thinking skills required
The position requires excellent verbal and written communication skills, and requires independent analysis, decision-making skills and using prior experience and knowledge of company policies and procedures to resolve non-standard problem
Comfortable working in a fast paced environment with multiple duties assigned
Microsoft Office Suite skills (Outlook, Excel, Word, etc.)

Preferred skills: Oracle experience, Accounting basics, Reporting skills, Leadership experience

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.

Nuance celebrates diversity and is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by law or Nuance policy. If you need an accommodation because of a disability for any part of the employment process, please call 781-565-5086 and let us know.

Keywords: Nuance Communications, Melbourne , Order Management Team Lead, Executive , Melbourne, Florida

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