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EXPERIENCED Network Operations Engineer

Company: Speedcast Communications
Location: Melbourne
Posted on: July 15, 2019

Job Description:

OVERVIEW:World Class Careers- Anywhere in the WorldSpeedcast is the world's most trusted provider of fully managed, end-to-end communication solutions for operations in remote and harsh environments. Operating seamlessly across global Energy, Cruise, Enterprise, Emerging & Government related markets, Speedcast delivers a full suite of IT and communication services across multiple transport technologies. Speedcast is with approximately $700 million in annual revenue and 1200 employees - supporting customers around the world. Speedcast is looking for a Network Engineer to join our Maritime operations engineering team. The Network Engineer role is a hands-on position in which the Engineer is responsible for ensuring that the Speedcast satellite communication system provided to the client is operating properly. The role will concentrate on the support and growth of existing and new services for the Cruise Line accounts within Speedcast's Maritime Passenger Vessel product line. The Network Engineer will be responsible for performing planned work, for performing reactive work related to trouble tickets and for design and implementing new solutions for the client. The engineer will maintain a broad knowledge base, spanning a large product range, solutions and infrastructure. The engineer will also have a full understanding of process and procedures while assisting to define Engineering standards and best practice. This role will also provide Level-3 support on escalated engineering issues from within other operational areas of the company. This role will be primarily office based but will also require field work on an as needed basis. The ideal candidate will have strong network engineering skills and experience working in the cruise line industry. This position can be based in MELBOURNE, FL PRIMARY JOB RESPONSIBILITIES:Perform planned service moves, changes, upgrades and downgradesProvide level-3 escalation support to the Speedcast Customer Support Center and other operational areas of the companyProactively monitor and maintain the systemCoordinate technical activities with the Service Delivery Manager and the clientProvide support and consultation to the client's shore-side and vessel-side engineering teamsSupport the growth of existing and new servicesEngineering design, configuration, testing and implementation of end-to-end solutionsEnsure adherence to delivery schedules and technical specificationCommissioning support of VSAT/WAN connectivityCreate and manage Technical Support information for delivered solutionsConfiguration of monitoring tools for client servicesSupport operational groups (Tools, Support, Voice, Growth Engineering, Capacity, Teleport, Platform, Terrestrial)Terrestrial network, configuration and support KEY JOB METRICS:Network Engineering SkillsVSAT Engineering Related SkillsProject/Solutions EngineeringSystems Integration and testingSpecial Project supportTrade studiesCompliance on process, procedures & documentation. REQUIRED EXPERIENCE:6-8 years' experience with combination of satellite communications, IP Networking and Linux, Terrestrial, MPLS and(Microwave, 3G/4G LTE), and voice communicationsStrong enterprise network trouble-shooting (Multicast, Layer 2, Cisco IOS/XE/XR/NX-OS, IP routing [BGP, OSPF, and EIGRP], HSRP/VRRP and physical layer issues (Ethernet, Optical)Cisco Nexus and ASR9k experience a plus Experience/skills with networking. QoS, IP routing schemes, WAN Optimization, SD-WAN, etc---Experience with the Speedcast Royal Caribbean communications system, or equivalentFull Cisco background preferred, ideally with VOIP and MPLS experience. Cisco certification Cybersecurity experience utilizing Cisco ASA, Palo Alto, and/or Fortinet Firewalls a plusProven hands-on problem solver showing initiative, dedication and ability to work as a team playerOut of hours work and modified work schedules will be required due to nature of businessPart of an on-call rotation with other Operations/Network Engineers will be requiredPossess a drive to succeed with a willingness to expand knowledge and experienceStrong interpersonal and communications skills, both verbal and written are key for this roleDemonstrable technical interest and competence, attention to detail, problem solving skills, desire to design & build & test, drive for resultsTechnical background in VSAT Antenna Systems (Cobham/Seatel, Orbits, Intellian, Spacetrack) desired but not requiredTechnical background in modem technologies (ex. iDirect, Advanced VSAT/ViperSat, Newtec, SCPC) desired but not requiredKnowledge with NMS tools - Dataminer, Solarwinds, iMonitor, Total NMS, iBuilder, NetVue, etc---Perform evaluations and conduct testingAbility to work independently with little directionAbility to manage projects and lead teamsExcellent oral and written skillsAbility to thoroughly and accurately document new network and systems designs in Visio Strong understanding of Configuration ManagementAbility to generate technical memos, procedures, and scope of work for upcoming field visitsAbility to multi-task and prioritize accordinglyMust be able to prioritize, manage time, meet deadlines and work with minimal supervisionMust be flexible and able to adapt to changing prioritiesvalid driving license and passport required.Travel for field work, customer meetings, and training will be required EDUCATION REQUIREMENTS: Bachelor's Degree (or equivalent experience) in Engineering or related field (VSAT/Satellite communications, networking)Network Certifications or equivalent vendor certifications preferred: CCNP/CCVP/CCIEVSAT system hub & remote experience desired w/formal iDirect, Gilat, Newtec, Comtech & GVF VSAT training

Keywords: Speedcast Communications, Melbourne , EXPERIENCED Network Operations Engineer, Engineering , Melbourne, Florida

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