Data Entry Agent (FULL-TIME $ PART-TIME)
Posted on: November 21, 2020
Location: US-FL-MelbourneID: 2020-5110Type: Full-TimeDepartment:
z_Advertised on Indeed HostedSchedule: Multiple Options Education:
High School Diploma/GEDWage Description: Base Wage $11.10 -
$13.61/hr. Commensurate - Incentives & Benefits*Bonus:
CALL CENTER DATA ENTRY SPECIALIST
Our Call Center seeks a reliable person for data entry to join our
accounts payable department. The successful candidate will have
quick typing skills, an analytical mind, exceptional attention to
detail and a passion for precision. We're looking for a long-term
employee who wants to grow within our business. With 13 locations,
we have the growth potential to offer promotions to the right
candidate. If you enjoy data entry and can work efficiently in a
fast-paced office setting, please apply today.
There are a wide variety of project openings on government program
as well as some of the most recognizable brands in the world.
Schedules vary by site and project, however we can usually find
something that works for everyone. This is an entry-level position
with competitive compensation commensurate with experience. While
prior contact center experience isn't required, Experience in
customer service, technical support, inside sales, or back-office
support in a contact center environment is a plus.
WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?
Data entry specialists are the link between paper information and
computer data. Data entry specialists take information from
different locations that is written down, such as cancelled checks,
bills, reports, or other information, and enter it into an
electronic datasystem for storage and analysis.
In addition to being the best in the business when it comes to
customer interactions, you will need to be confident, fully
engaged, a team player, and dedicated to bringing a positive and
enthusiastic outlook to work each day.
- Perform all data entry related tasks including sorting,
proofing, updating, mailing and storing.
- Maintain data files accurately.
- Compile, sort, verify and correct data to be entered.
- Review data for completeness and accuracy.
- Contact authors of source documents to address data
inconsistencies and to gather missing data.
- Manage filing and routing of source documents after entry.
- Maintain records of work completed.
- Update data in appropriate databases in accurate and timely
manner so as to avoid backlogging.
- Establish data naming standards and consistent data definitions
to improve overall data quality.
- Process and resolve data inquiries by searching and reviewing
- Enter and update files into Excel spreadsheets.
- Perform administrative duties such as operating office
equipment or data filing as required.
- Attend meetings and training and review all new training
material to stay up-to-date on changes to program knowledge,
systems, and processes
- Adhere to all attendance and work schedule requirements.
WONDER IF YOU ARE A GOOD FIT?
It's about building relationships and turning the knowledge you
gain in training into customer wins. Data Entry Specialists make a
difference to customers and the company, providing phone customer
service, and Administrative support. We provide all new employees
with world-class training, so all positive, driven, and confident
applicants are encouraged to apply. Ideal candidates for this
position are highly motivated, energetic, and dedicated.
- Must be 18 years of age or older
- High school diploma or equivalent
- Experience with data-entry utilizing a computer
- Prior experience handling data entry responsibilities or
equivalent experience in a related field
- The ability to read and speak English fluently
- Have a wired, high-speed internet connection (Download speed of
- Excellent organizational, written, and oral communication
- The ability to type swiftly and accurately (30+ words a
- Ability to work regularly scheduled shifts within our hours of
operation including the training period.
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint,
- Familiarity with computer and Windows PC applications and the
ability to learn new and complex computer system applications
- Highly reliable with the ability to maintain regular attendance
- The ability to evaluate, troubleshoot, and follow-up on
- An aptitude for conflict resolution, problem solving and
- Must be customer service oriented (empathetic, responsive,
patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change
and ambiguity are prevalent
- Excellent interpersonal skills and the ability to build
relationships with your team and customers
Preferred (Not Required)
- Associate's degree, or bachelor degree in business,
administration or related field
- State or Federal work experience
CONDITIONS OF EMPLOYMENT
- Must be authorized to work in their country of residence (The
United States or Canada)
- Must be willing to submit up to a LEVEL II background and/or
security investigation with a fingerprint. Job offers are
contingent on background/security investigation results
- Must be willing to submit to drug screening. Job offers are
contingent on drug screening results.
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
We believe that hard work should pay off, so we make sure that our
compensation and total rewards are competitive. Standard starting
compensation is commensurate with experience. Regular reviews and
raises are awarded based on tenure and performance, so our
employees make more each year.
Employees earn paid time off as well as paid holidays and paid
training opportunities. Regular daily, weekly and monthly
incentives are part of the overall compensation our team members
enjoy and include monetary incentive and prizes such as computers,
tablets, phones, TV's, trips, tickets, and even cars. Dental,
medical, and vision benefits options and plans vary slightly by
JUST A FEW OF THE BENEFITS
- Medical, Dental, and Vision Coverage Options
- Paid Time-Off following a year of employment
- Yearly Raises
- Advancement Opportunity
- Fun, Engaging Work Environment
- Casual Dress Code
- Cash and Prize Contests
NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?
We can offer a wide range of scheduling options for qualified
candidates. There are multiple shifts and weekly work variations
available to our team members. Please ask a Talent Acquisition
Specialist about the different types of creative scheduling options
that are available at your location. Whether you are a busy parent,
student, or just want control of your work-life balance, flexible,
customized scheduling is one of the perks of working at our
As an employer supporting critical Federal, State, Provincial, and
Commercial clients, we have taken steps to ensure that we remain
operational while taking every precaution possible to prevent the
spread of COVID-19 and keep our employees safe.
Measures include social distancing for those working on-site,
frequent deep cleaning and disinfecting of workstations and common
areas, at-home option for eligible positions and programs, daily
contactless temperature checks for those essential employees
working on-site, travel policies limiting travel and mandatory
quarantine, reporting and quarantine processes and policies for
those exposed, and requesting masks to be worn when on-site
employees are not at their workstation.
Some programs that are on-site only due to security
To help protect our candidates and employees, we are REQUESTING
that all on-site candidates wear a mask to interviews and training.
In locations where state or local government has mandated the use
of masks, we will abide by the mandate, and REQUIRE masks be worn
For more information on MCI's response to COVID-19 please visit
This job operates in a professional office environment. While
performing the duties of this job, the employee will be largely
sedentary and will be required to sit/stand for long periods whle
using a computer and telephone headset. The employee will be
regularly required to operate a computer and other office
equipment, including a phone, copier, and printer. The employee may
occasionally be required to move about the office to accomplish
tasks; reach in any direction; raise or lower objects, move objects
from place to place, hold onto objects, and move or exert force up
to forty (40) pounds.
Consistent with the Americans with Disabilities Act (ADA) it is the
policy of MCI and affiliates to provide reasonable accommodation
when requested by a qualified applicant or employee with a
disability unless such accommodation would cause undue hardship.
The policy regarding requests for reasonable accommodation applies
to all aspects of employment. If reasonable accommodation is
needed, please contact Kate Murph, Vice President of Human
DIVERSITY AND EQUALITY
At MCI and its subsidiaries, we embrace differences and believe
diversity is a benefit to our employees, our company, our
customers, and our community. All aspects of employment at MCI are
based solely on a person's merit and qualifications. MCI maintains
a work environment free from discrimination, one where employees
are treated with dignity and respect. All employees share in the
responsibility for fulfilling MCI's commitment to a diverse and
equal opportunity work environment.
MCI does not discriminate against any employee or applicant on the
basis of age, ancestry, color, family or medical care leave, gender
identity or expression, genetic information, marital status,
medical condition, national origin, physical or mental disability,
political affiliation, protected veteran status, race, religion,
sex (including pregnancy), sexual orientation, or any other
characteristic protected by applicable laws, regulations, and
ordinances. MCI will consider for employment qualified applicants
with criminal histories in a manner consistent with local and
MCI will not tolerate discrimination or harassment based on any of
these characteristics. We adhere to these principles in all aspects
of employment, including recruitment, hiring, training,
compensation, promotion, benefits, social and recreational
programs, and discipline. In addition, it is the policy of MCI to
provide reasonable accommodation to qualified employees who have
protected disabilities to the extent required by applicable laws,
regulations, and ordinances where an employee works.
ABOUT MCI (PARENT COMPANY)
In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as
Iowa's Fastest Growing Company in the State of Iowa and was named
the 452nd Fastest Growing Privately Company in the USA, making the
coveted top 500 for the first time. MCI's subsidiaries had
previously made Inc. Magazine's List of Fastest-Growing Companies
15 times respectively. MCI is headquartered in Iowa City, IA, and
has nine customer contact management centers, IT services, and
business process outsourcing service delivery facilities in Iowa,
Georgia, Florida, Massachusetts, New Hampshire, Nova Scotia, and
Driving modernization through digitalization, MCI ensures clients
do more for less. MCI is the holding company for a diverse lineup
of tech-enabled business services operating companies. MCI
organically grows, acquires and operates companies that have a
synergistic products and services portfolios, including but not
limited to Automated Contact Center Solutions (ACCS), customer
contact management, IT Services (IT Schedule 70), and Temporary and
Administrative Professional Staffing (TAPS Schedule 736), Business
Process Management (BPM), Business Process Outsourcing (BPO),
Claims Processing, Collections, Customer Experience Provider (CXP),
Customer Service, Digital Experience Provider (DXP), Account
Receivables Management (ARM), Application Software Development,
Managed Services, and Technology Services, to mid-market, Federal &
MCI now employs 2,500+ talented individuals with 150+ diverse North
American client partners across the following MCI brands:
GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney
Call Center, OnBrand24, and Valor Intelligent Processing (VIP).
MCI provides products and services under the following NAICS Codes:
511210 Software Publishers, 518210 Data Processing, Hosting, and
Related Services, 519190 All Other Information Services, 524291
Claims Adjusting, 524292 Third Party Administration of Insurance
and Pension Funds, 541511 Custom Computer Programming Services,
541512 Computer Systems Design Services, 541519 Other Computer
Related Services, 541519 Information Technology, and Value Added
Resellers, 541611 Administrative Management and General Management
Consulting Services, 541613 Marketing Consulting Services, 541690
Other Scientific and Technical Consulting Services, 541990 All
Other Professional, Scientific, and Technical Services, 561110
Office Administrative Services, 561320 Temporary Help Services,
561330 Professional Employer Organizations, 561421 Telephone
Answering Services, 561422 Telemarketing Bureaus and Other Contact
Centers, 561431 Private Mail Centers, 561440 Collection Agencies,
561499 All Other Business Support Services, 561990 All Other
Support Services, 611430 Professional and Management Development
The purpose of the above job description is to provide potential
candidates with a general overview of the role. It's not an
all-inclusive list of the duties, responsibilities, skills, and
qualifications required for the job. You may be asked by your
supervisors or managers to perform other duties. You will be
evaluated in part based upon your performance of the tasks listed
in this job description.
The employer has the right to revise this job description at any
time. This job description is not a contract for employment, and
either you or the employer may terminate employment at any time,
for any reason.
Keywords: MCI, Melbourne , Data Entry Agent (FULL-TIME $ PART-TIME), Administration, Clerical , Melbourne, Florida
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