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Night Audit

Company: The Walt Disney Company
Location: Cape Canaveral
Posted on: January 16, 2022

Job Description:

As the Disney Central Ticketing Guest Service Specialist you will assist Guests and Travel Agents over the phone with their Walt Disney World theme park ticketing needs. The Disney Central Ticketing Guest Service Specialist Cast Member will provide guest recovery and offer solutions to complex ticket issues. As the Disney Central Ticketing Guest Service Specialist Cast Member you will also assist Walt Disney World Cast and Employees worldwide with Complimentary Admissions and Main Entrance Passes. This is an hourly position located at Disney Central in Orlando or Tampa, Florida.The starting Pay Rate for this position is $16.95.Responsibilities : Creativity to find solutions and anticipate Guests' needs to enhance their vacation experienceProvide Guest Service when problems arise and help find solutions with Guests and Cast MembersBuild and maintain relationships with Guest and Cast Members from all lines of business to provide excellent service to our Guests & CastProvide comprehensive information about parks, resorts and other Walt Disney World Resort amenitiesComplete all required Company trainings and compliance courses as assignedFlexible with work schedule, including overtime, weekends and holidays Additional Personal Protective Equipment (face shields, refillable hand sanitizers, etc.) may be requiredBasic Qualifications : Passion & knowledge of Disney ProductsAbility to use sound judgment and decision making Capacity to manage conflict resolution and make decisions through a delicate balance of integrity and partner resourcingWritten, verbal and interpersonal communications skillsComputer proficiency within a Microsoft Windows environment Flexible with work schedule, including overtime, weekends and holidays Disney Central Cast members: No more than one F/O (Falling Behind/Off-Track) in Presenteeism in the last six months, and no more than one reprimand within the last six months Meet Walt Disney World Transfer guidelinesPreferred Qualifications: Knowledge of the Walt Disney World Ticket products Knowledge of: SnAppATSLiveEngageZendeskAdditional Information : KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter, World Casting Hourly Jobs WDW Hourly

Keywords: The Walt Disney Company, Melbourne , Night Audit, Accounting, Auditing , Cape Canaveral, Florida

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